Client Interactive Service
Topaz-Direct
 
Participant-directed investment programs
 
Ruby-Plus
 
Health Claim Access
 
Emerald-Trac
   Benefit plan access for:
  • Health and Welfare Plans
  • Defined Benefit Plans
  • Defined Contribution Plans
  • Savings Plans
  • Ancillary Funds
Employer Contribution Upload
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  About GEMGroup  
     
 

GEMGroup is a multidimensional service company founded in 1932. For the last sixty years, GEMGroup has specialized in providing of administrative services to large- and medium-sized benefit plans. GEMGroup has become a recognized leader in a highly demanding and specialized industry.

Today, GEMGroup serves over two hundred client benefit plans through our five offices located in Pittsburgh, Pennsylvania; Atlanta, Georgia; Oxon Hill, Maryland; Claymont, Delaware; and Towson, Maryland. Each office is fully staffed and equipped to handle a multitude of benefit plan client services.

GEMGroup presently employs approximately one hundred and thirty employees, all exclusively devoted to providing quality administrative services to our benefit plan clients. On a daily basis, our organization has the direct responsibility of administering benefits covering records for over 700,000 participants and dependents for plans encompassing over four billion dollars in combined assets.

 
 
Experienced Computer Staff:
GEMGroup maintains a full-time computer staff. Each of our programmers has 10 to 25 years of Oracle programming experience, and up to 25 years of experience working in the benefits administration industry.
   
Experienced Business Staff:
We have been providing administrative services for over 55 years. Our employees bring these many years of experience and expertise to the administration of our client benefit plans.
   
Technology and System Capabilities:

We have three new, state-of-the-art processing systems:

  • A fully automated medical claim processing system with internet access
  • A full service 401(k)/participant directed record keeping system (including Voice Response Unit, internet access, and unlimited investment option array)
  • A fully automated administrative software package (Emerald-Trac) that includes internet access.

GEMGroup has undertaken these enormously resource consuming projects with one goal in mind, combining state-of-the-art computer hardware and software with over 55 years of trust fund administrative experience, to allow our current and future clients to enter the 21st Century with the most user-friendly, flexible, comprehensive administrative systems to be found anywhere in our industry.

Specifically, system features include:

  • Cutting edge Central Network Computing Architecture for maximum security and program/data control
  • Complete system creation incorporating over 45 years of industry specific knowledge and experience
  • Fully web-enabled (Internet) participant, sponsor, and employer access permitting 24 hours a day, 7 days a week access
  • Attractive, informative reports that are easy to read
  • Customized and ad hoc reports for the exact report you need
  • Database portability to virtually any computer platform...from desktop PC's to the largest mainframes
  • Fully automated medical claims processing system to maximize self-funded benefit accuracy/efficiency
  • State of the art defined contribution, participant-directed investment system, incorporating unlimited investment options, internet access, and Voice Response Unit (VRU)
 
     
     
 
GEMGroup
Three Gateway Center
401 Liberty Ave., Ste 1200
Pittsburgh, PA 15222